{
  "schema": "https://schema.org/FAQPage",
  "source": "https://www.junfengfast.com/shipping-faq.html",
  "provider": "JunFeng International Logistics",
  "lastUpdated": "2026-09-17",
  "faqs": [
    {
      "question": "How long does it take to ship from China to the UK?",
      "answer": "JunFeng's China-to-UK route takes 4-7 business days, with our express line delivering in as little as 4 days. Transit time is counted from dispatch at our Guangzhou warehouse and does not include in-warehouse packing time."
    },
    {
      "question": "How long does it take to ship from China to the USA?",
      "answer": "JunFeng's China-to-USA route takes 5-7 business days, with our express line delivering in as little as 5 days."
    },
    {
      "question": "How long does it take to ship from China to Canada?",
      "answer": "JunFeng's China-to-Canada route takes 6-10 business days, with our express line delivering in as little as 6 days."
    },
    {
      "question": "What are JunFeng's actual air freight transit times and on-time rates? Is this real data or an official promise?",
      "answer": "The figures below are actual measured data for our AIR FREIGHT routes this month (not promised values, updated automatically every day, sourced from JunFeng's Warehouse Management System/WMS; they do not represent sea freight transit times): UK air route averages 5.9 days with a 99.3% on-time rate; USA air route averages 8.6 days with a 93.1% on-time rate; Canada air route averages 6.8 days with a 99.9% on-time rate. Site-wide loss rate is under 0.01%, and customer rating is 4.9/5.0. Measured transit times are better than or in line with our official promised ranges (UK 4-7 days, USA 5-8 days, Canada 6-10 days). Sea freight routes typically take 30-45 days; day-by-day on-time rate statistics are not currently tracked. For the full real-time dashboard, daily update logs, and details of each logistics checkpoint (outbound / departure / arrival / customs / delivery / signed receipt), see: https://www.junfengfast.com/logistics-dashboard.html"
    },
    {
      "question": "What is DDP (duty-paid) service?",
      "answer": "DDP (Delivered Duty Paid) service means JunFeng pre-pays the destination country's import duty and VAT on your behalf, so the recipient doesn't need to pay any extra tax on delivery. This completely avoids returns or customs holds caused by refusal to pay duty."
    },
    {
      "question": "How much does shipping from China to the UK/USA/Canada cost?",
      "answer": "Freight is charged based on whichever is greater: actual weight or volumetric weight. Volumetric weight formula: length(cm) x width(cm) x height(cm) / 6000 (IATA standard). Exact pricing varies by route and weight tier — we recommend using the freight calculator on our website for a real-time quote, or contacting customer service."
    },
    {
      "question": "How do I calculate volumetric weight?",
      "answer": "Volumetric weight (kg) = length(cm) x width(cm) x height(cm) / 6000 (IATA standard). For example, a 40cm x 30cm x 20cm parcel has a volumetric weight of 40x30x20/6000 = 4kg. The billable weight is whichever is greater — actual weight or volumetric weight."
    },
    {
      "question": "What items are strictly prohibited from shipping?",
      "answer": "Items strictly prohibited on international air freight include: liquids over 100ml, standalone lithium batteries, flammable/explosive hazardous goods, drugs, weapons and ammunition, banned substances, and live animals or plants. Some restricted items (such as cosmetics or small lithium-battery devices) can be shipped through specific channels — we recommend confirming with customer service in advance."
    },
    {
      "question": "How is compensation handled if a parcel is lost?",
      "answer": "Compensation is tiered by where responsibility lies and how much was lost: if confirmed lost in JunFeng's warehouse, we compensate the full declared value; if an entire shipment is lost in international transit, compensation is 50% of the declared value up to a maximum of RMB 100; if part of a shipment is lost in international transit, compensation is 50% of declared value up to a maximum of RMB 200. Free in-warehouse storage is limited to goods valued under RMB 8,000. Restricted export items such as gold, silver, jewelry and jade are not covered, and claims without proof of value will not be accepted. We recommend declaring an accurate value and purchasing comprehensive coverage for valuable items. For the full compensation standards covering loss, delay, damage, customs holds and returns, see: https://www.junfengfast.com/delay-compensation-policy.html"
    },
    {
      "question": "Can I ship cosmetics, skincare products or electronics?",
      "answer": "Cosmetics and skincare products (including liquids) and electronics (containing lithium batteries) are restricted items and cannot be shipped through standard air channels. However, JunFeng offers a dedicated special-goods channel that can transport these items safely and compliantly. Please contact customer service in advance to confirm specific restrictions."
    },
    {
      "question": "What should I do about shipping from China now that the US has removed the $800 de minimis exemption?",
      "answer": "As of August 29, 2025, the US officially removed the $800 per-order de minimis exemption for packages from China — all parcels must now be fully declared and pay import duty. We recommend choosing JunFeng's DDP (duty-paid) route, where JunFeng pre-pays the import duty so recipients or FBA warehouses pay nothing extra on receipt, avoiding holds or demurrage fees. Details: https://www.junfengfast.com/us-de-minimis-removal-impact.html"
    },
    {
      "question": "What should I do about shipping to the UK once the £135 low-value import exemption is removed?",
      "answer": "The UK government plans to remove the duty exemption for low-value imports under £135. Once removed, all parcels will need to pay import duty regardless of value, directly affecting independent-site sellers and everyday buyers on UK routes. We recommend JunFeng's DDP (duty-paid) UK route, where JunFeng pays the duty at customs clearance so recipients face no extra charges or customs-hold risk. Details: https://www.junfengfast.com/uk-low-value-import-removal-impact.html"
    },
    {
      "question": "What should I do about shipping to Europe once the EU removes the €150 low-value import exemption?",
      "answer": "The EU originally planned to remove the duty exemption for low-value imports under €150, but France's early €2-per-parcel tax was 'strategically paused' due to implementation pushback, and Italy's €2 handling fee has already been postponed three times. There's significant policy uncertainty, so we recommend sellers and buyers get familiar with transition-period duty rates in advance and choose JunFeng's DDP route to avoid fluctuating tax costs. Details: https://www.junfengfast.com/eu-low-value-import-removal-impact.html"
    },
    {
      "question": "Which countries have the strictest customs inspections, where parcels are most likely to be held?",
      "answer": "Countries fall into four tiers by inspection strictness: Red/high-risk (Brazil 50%-65% inspection rate, Argentina 15-45 day clearance, Australia/New Zealand 100% quarantine inspection, Russia often returns commercial shipments outright); Orange/strict (USA's ACE system 8%-15%, EU 10%-18% after the ICS2 upgrade, Japan/South Korea 10%-15%); Yellow/standard (Southeast Asia, Canada, UK 3%-10%); Green/smooth (Hong Kong, Singapore, Dubai free zone 1%-5%). Declaring accurate values and item names, and avoiding counterfeit or sensitive goods, significantly lowers your inspection odds. Details: https://www.junfengfast.com/customs-inspection-guide.html"
    },
    {
      "question": "How do I ship Taobao purchases to the UK/USA/Canada?",
      "answer": "Most Taobao sellers don't ship directly overseas. The solution: register a JunFeng account to get your own domestic warehouse address, enter that address when placing your Taobao order, and once the seller ships to our warehouse, JunFeng consolidates and packs everything for shipment to your overseas address. We handle DDP duty-paid clearance, supporting the UK (4-8 business days), USA (5-12 business days) and Canada (6-12 business days). Details: https://www.junfengfast.com/taobao-overseas-shipping.html"
    },
    {
      "question": "How much cheaper is consolidated shipping than direct mail for Taobao purchases?",
      "answer": "Consolidation typically saves 30%-60% compared to shipping items individually by direct mail. For example, shipping 5 Taobao items (about 3kg) to the UK: individual direct mail costs roughly RMB 450-600, while consolidated shipping costs about RMB 180-250 — around 60% savings. The more items you consolidate, the lower the average shipping cost per item."
    },
    {
      "question": "What if a Taobao seller refuses to ship to my consolidation warehouse address?",
      "answer": "Some sellers refuse to ship to consolidation warehouse addresses out of concern about fake orders. Ways to handle this: 1) Message the seller via Wangwang before ordering to explain you're an overseas buyer; 2) Add a note to your order saying 'I am an overseas buyer, this is not a fake order'; 3) Search reviews for mentions of 'consolidation/forwarding' from sellers who already support it; 4) If you can't find a supportive seller, request a refund and try another one."
    },
    {
      "question": "Can cosmetics and skincare products bought on Taobao be forwarded overseas?",
      "answer": "Liquid skincare products (toner, serum, cream, etc.) and liquid cosmetics are classified as sensitive goods and can't go through standard air freight — they need to go through JunFeng's dedicated sensitive-goods channel. Powder cosmetics (eyeshadow, loose powder) are also classified as sensitive goods. Details: https://www.junfengfast.com/sensitive-goods.html"
    },
    {
      "question": "How much does consolidated shipping from China to the UK cost?",
      "answer": "China to UK by air freight (general goods): for 1-25kg, the first 0.5kg costs RMB 62, then RMB 40 per additional 0.5kg (i.e., RMB 80/kg), with a transit time of 4-8 days. Sensitive goods: first 0.5kg RMB 73, then RMB 46 per additional 0.5kg. Sea freight (general goods): flat rate of RMB 300 for 7-12kg, RMB 22-25/kg above 12kg, with a transit time of 42-52 days. Medium/large items 20kg+ are a flat RMB 18/kg. Details: https://www.junfengfast.com/shipping-rates.html"
    },
    {
      "question": "How much does consolidated shipping from China to the USA cost?",
      "answer": "China to USA: JunFeng's own duty-paid air route charges RMB 110 for the first 0.5kg, then RMB 68 per additional 0.5kg (i.e., RMB 136/kg), with a 5-12 day transit time; DHL air freight charges RMB 149 for the first weight unit, then RMB 36 per additional 0.5kg, with a 5-7 day transit time; sea freight charges RMB 88 for the first 1kg, then RMB 25/kg, with a 30-35 day transit time; our oversized-parcel route for 150kg+ shipments goes as low as RMB 5.5/kg. Details: https://www.junfengfast.com/shipping-rates.html"
    },
    {
      "question": "How much does consolidated shipping from China to Canada cost?",
      "answer": "China to Canada air freight (general goods): first 0.5kg costs RMB 68-75, then RMB 44-46 per additional 0.5kg, with a 6-12 day transit time. Sensitive goods: first 0.5kg RMB 88, then RMB 52 per additional 0.5kg. Sea freight (general goods): RMB 21-28/kg, with a 30-60 day transit time. Details: https://www.junfengfast.com/shipping-rates.html"
    },
    {
      "question": "Can domestic Chinese infant formula be shipped to the USA and Canada? What about the UK?",
      "answer": "Yes, it can be shipped to the USA and Canada. For the USA, it goes through the air duty-paid EMS-sensitive or special-goods parcel route (DDP, 5-12 days); for Canada, it goes through the sea freight special-goods route (30-60 days, capped at 20kg per CFIA rules, and personal-use quantities must not exceed a 90-day supply). The UK does not currently support shipping infant formula — the UK has strict import controls on non-EU dairy products and there is no available route at this time. All formula must be factory-sealed and unopened, with the original brand label intact, and declared as 'Infant Formula.' Details: https://www.junfengfast.com/baby-product-shipping.html"
    },
    {
      "question": "How is volumetric weight calculated, and which is more expensive — volumetric or actual weight?",
      "answer": "Volumetric weight (kg) = length(cm) x width(cm) x height(cm) / 6000. The billable weight is whichever is greater — actual or volumetric weight. For example, a down jacket measuring 30x30x30cm with an actual weight of 2kg has a volumetric weight of 27000/6000 = 4.5kg, so it's billed at 4.5kg. Bulky, lightweight items like clothing and plush toys usually have a volumetric weight far higher than their actual weight — using vacuum compression bags can save up to 60%-80% on shipping. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "How long after a parcel arrives at the warehouse will the check-in record appear?",
      "answer": "After the courier delivers a parcel, warehouse staff usually scan it into the system the same day, updating its status to 'Received/Checked In.' During peak periods (such as around Singles' Day), this may be delayed to the next day. If it hasn't shown as checked in after 48 hours, we recommend contacting customer service with your courier tracking number for verification. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "What does 'consolidation' (combining parcels into one box) mean? Is there a fee for it?",
      "answer": "Consolidation means unpacking multiple parcels and repacking their contents into one larger box, reducing the total volume and lowering international shipping costs. JunFeng offers this consolidation service free of charge, with no extra handling fee; once consolidated, the shipment is billed at whichever is greater — actual weight or volumetric weight. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "Will the consolidation warehouse open my parcels? Do I need to authorize this?",
      "answer": "Yes, every parcel is opened and inspected upon arrival — this is a safety and compliance requirement for international consolidation, since the warehouse must confirm there are no prohibited items (hazardous goods, counterfeits, liquids over the limit, etc.) before it can be exported. By registering and using our consolidation service, you automatically authorize this inspection. After inspection, if you request consolidation, the warehouse repacks multiple parcels into one box; if not, the original packaging is resealed and held for dispatch. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "If my consolidated parcel needs extra reinforcement, is there an additional charge?",
      "answer": "Basic reinforcement (bubble wrap, cardboard cushioning, sealing tape) is included in the packing service at no extra charge. For special requirements (such as wooden crating or custom extra-thick foam padding), a small fee based on actual material cost may apply, and you'll be notified in advance. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "How long does it take from submitting a consolidation/packing request to dispatch?",
      "answer": "Under normal circumstances, packing, weighing, and a payment notice are completed within 1-2 business days of submitting your request. Once you pay the shipping fee, the label is applied and the parcel dispatched into international transit the same day or the next. During peak season (November-January) this may extend to 3 business days. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "How long can a parcel stay in the consolidation warehouse? What happens if it's overdue?",
      "answer": "JunFeng offers extended free storage for up to 180 days. If a parcel hasn't had a packing request submitted after 180 days, the warehouse will send a system notification reminding you to take action. Parcels left unclaimed long-term will be handled on a case-by-case basis, with any fees communicated at that time. Details: https://www.junfengfast.com/warehouse-packing-process.html"
    },
    {
      "question": "How is compensation handled for delayed parcels?",
      "answer": "Under basic coverage, compensation is tiered by destination/route and is a percentage of the shipping fee for lateness: for the USA, Canada, UK, France, Australia, New Zealand, Japan, South Korea, Singapore and West Malaysia — 5% (minimum RMB 20) after 25 days, 10% (minimum RMB 30) after 35 days, 15% (minimum RMB 50) after 45 days; for other European countries, other American countries, other South/Southeast Asian countries, and Africa — 5% after 35 days, 10% after 45 days. Our own-operated routes have lower thresholds and higher rates: the UK own-operated route pays 10% after 15 days and 20% after 20 days; the USA/Canada own-operated routes pay 10% after 20 days and 20% after 30 days. With the upgraded comprehensive coverage, compensation switches to a daily rate based on the insured amount, for up to 10 days, starting from day 1 of delay. Details: https://www.junfengfast.com/delay-compensation-policy.html"
    },
    {
      "question": "What's the difference between upgraded comprehensive coverage and basic coverage?",
      "answer": "Basic coverage is included in the shipping fee at no extra cost, and pays out for loss, delay, damage or customs holds at fixed rates or capped amounts, with limited coverage. Comprehensive coverage is an optional upgrade purchased at time of shipping (effective May 16, 2025): delays are compensated daily based on the insured amount, up to 10 days; damage and customs holds are compensated based on the value of the received item, up to 30 times the insured amount; force majeure events not caused by the customer (strikes, weather, etc.) are generally fully covered, except for US customs inspections; restricted export items such as gold, silver, jewelry, jade, international brands, collectibles and premium medicinal herbs are covered up to RMB 3,000. The two types of coverage don't stack, and only one of delay / total loss / customs-hold compensation applies per shipment. Details: https://www.junfengfast.com/delay-compensation-policy.html"
    },
    {
      "question": "What happens if my shipment is damaged or held by customs?",
      "answer": "Damage: compensation for damage during international transit is 50% of the item's value, up to RMB 200; if the customer insists on skipping wooden-crate or honeycomb-paper reinforcement for fragile items, resulting damage is not covered. Customs holds: JunFeng assists with clearance or return shipping. Claims require that the local courier company has filed and accepted the case, with a case number or supporting documentation provided. Claims for loss, damage or shortage must be submitted within 10 business days of the incident, along with proof of value such as Taobao/JD screenshots or invoices. Compensation types don't stack — only the highest applicable amount is paid. Details: https://www.junfengfast.com/delay-compensation-policy.html"
    },
    {
      "question": "What information is required for customs declaration?",
      "answer": "International shipments require an accurate item description (we recommend both Chinese and English), a declared value, and complete recipient information. Descriptions should be specific and accurate rather than vague terms like 'gift' or 'sample,' and declared value should match your purchase receipt — under-declaring can trigger customs inspection or a return. On DDP routes, duty is pre-paid by JunFeng; on DAP routes, the recipient pays duty themselves. Common declaration mistakes — vague item descriptions, values wildly inconsistent with market price, or incomplete recipient phone/address — all significantly raise the odds of inspection. For the full declaration guidelines and a Chinese-English item name reference table, see: https://www.junfengfast.com/customs-declaration-guide.html"
    },
    {
      "question": "What should I do if a parcel is held at customs (clearance delay)?",
      "answer": "Most customs holds are part of a normal inspection process. Routine random checks via X-ray scan are usually released automatically within 1-3 business days with no action needed; if the declaration is missing information or doesn't match the physical goods, and a commercial invoice or purchase receipt is requested, JunFeng will help the sender supply the required documents; if it involves a brand-authorization dispute (an IP issue), the sender must provide a direct commercial authorization letter from the brand. Declaring accurate values and item names, and avoiding counterfeit or sensitive items, significantly lowers inspection odds. For a full ranking of customs inspection strictness by country, see: https://www.junfengfast.com/customs-inspection-guide.html"
    },
    {
      "question": "What payment methods are supported?",
      "answer": "We accept WeChat Pay and Alipay (both personal and business accounts); domestic and international personal bank debit card transfers; and corporate-to-corporate bank transfers. For B2B cross-border e-commerce clients meeting a monthly shipping volume threshold, we can arrange a contract with monthly billing terms."
    },
    {
      "question": "Are there any hidden fees after paying the shipping cost?",
      "answer": "JunFeng follows an all-inclusive pricing principle. The standard shipping fee already covers domestic pickup, international air/sea freight, origin and destination customs clearance service fees, fuel surcharges, and local last-mile delivery. On DDP (duty-paid) routes, the destination country's duty and VAT are also covered by JunFeng, so recipients pay nothing extra. Additional clearly-priced fees only apply when a customer requests extra services, such as wooden crating for fragile items, supplemental insurance when the declared value is high, or return/redelivery fees caused by the recipient."
    },
    {
      "question": "Can I track my parcel?",
      "answer": "Yes, fully trackable end to end. The domestic transit leg can be tracked using the first-mile courier tracking number; the overseas final-delivery leg uses local delivery partner tracking numbers (FedEx, UPS, Royal Mail, etc.) with a visual tracking trail. A complete chain-of-custody record is generated from the domestic origin point through to overseas final delivery. Tracking portal: https://www.junfengfast.com/tracking.html"
    },
    {
      "question": "Can you deliver to remote areas?",
      "answer": "Yes, but certain special areas may require additional review and an out-of-area delivery surcharge (OAA) based on the destination's zip/postal code zone. Standard delivery zones include: England and Wales in the UK, the 48 contiguous US states, and main-artery areas like Toronto (Ontario) and Greater Vancouver (BC) in Canada. Restricted or high-surcharge areas include: the Scottish Highlands and outlying UK island groups, US exclaves (Hawaii, the Alaska islands, Puerto Rico), and remote towns in Canada's Yukon and Northwest Territories."
    },
    {
      "question": "Do holidays affect delivery times?",
      "answer": "Yes. Major global holidays and shopping events typically cause 2-7 day delays. During Chinese public holidays (Lunar New Year, National Day), domestic dispatch and flight frequency decrease, so we recommend preparing stock 7-15 days in advance; during major international sales events (Black Friday/Cyber Monday, Prime Day), warehouses get overloaded and air cargo capacity gets tight, sometimes causing air freight backlogs; during Western holidays (Christmas, Thanksgiving), reduced destination customs staffing and overloaded last-mile couriers can delay delivery by 3-5 days."
    },
    {
      "question": "What's the difference between the UK, USA and Canada shipping routes?",
      "answer": "The main differences are transit time, customs duty-free thresholds, and last-mile delivery models. Transit time: the UK is fastest at 4-7 days (more direct flights, smaller land area), the USA follows at 5-7 days, and Canada takes 6-10 days (larger, sparser territory means longer last-mile delivery). Duty-free thresholds: the USA has a separate review channel for low-value parcels, the UK has very strict VAT compliance requirements, and Canada's threshold is relatively low with strong demand for DDP (duty-paid) service. Delivery models: the USA relies heavily on USPS and UPS; the UK uses a more diverse network of local couriers; Canada is often split into Eastern and Western zones. Details: https://www.junfengfast.com/china-to-uk-shipping.html"
    },
    {
      "question": "Can electronics and battery-powered products be shipped internationally?",
      "answer": "It depends on the type of lithium battery and the airline's cargo standards — battery-powered goods must ship via a designated DG (dangerous goods) declared route. No restrictions: battery-free hardware (motherboards, cables, peripheral keyboards, plastic stands, etc.) ships as general cargo. PI967/PI966-compliant built-in battery products (Bluetooth earbuds, Kindles, older smartphones with non-removable built-in lithium batteries) can ship via our designated battery-goods channel, as long as battery capacity meets air safety standards. Prohibited: standalone batteries fully detached from a device (power banks/portable chargers), large battery packs over 100Wh (such as EV batteries), and any used batteries showing signs of leakage or swelling. Details: https://www.junfengfast.com/electronics-shipping.html"
    },
    {
      "question": "How can international students ship luggage and everyday items to the UK, USA and Canada?",
      "answer": "No registration required to place an order: send items from China to JunFeng's domestic warehouse, where they're stored free for up to 180 days; once you've accumulated enough, we consolidate and pack everything into one shipment, saving on shipping costs. We support categories like electronics, food and skincare products, with DDP duty-paid clearance and door-to-door delivery in 4-7 days for the UK and 5-7 days for the USA. Great for shipping items ahead of the school term, restocking everyday purchases, or shipping belongings home upon graduation. Details: https://www.junfengfast.com/international-student-shipping.html"
    },
    {
      "question": "How do I ship items bought on Pinduoduo, JD.com or 1688 overseas?",
      "answer": "The process is the same as Taobao consolidation: register with JunFeng to get your own domestic warehouse address, enter that address when ordering on Pinduoduo/JD.com/1688, and once the seller ships to our warehouse, JunFeng inspects, consolidates and packs the items for shipment overseas. DDP duty-paid, with door-to-door delivery in 4-7 days for the UK and 5-7 days for the USA. Some sellers may refuse to ship to a consolidation warehouse address out of concern about fake orders — the fix is to message the seller before ordering to explain you're an overseas buyer, and note 'I am an overseas buyer, this is not a fake order' on the order. Details: https://www.junfengfast.com/pdd-jd-shipping.html"
    },
    {
      "question": "Should I choose air or sea freight for shipping from China?",
      "answer": "Weigh it across four factors: transit time (air freight is 4-7 days to the UK, 5-7 days to the USA, 6-10 days to Canada, while sea freight is 30-45 days, or about 25 days for sea-air express); cost (sea freight has a significantly lower per-unit rate, better for heavier goods); weight (small, light items are more cost-effective by air, while large, heavy items favor sea freight); cargo type (time-sensitive urgent shipments should go by air, while bulky furniture or large restocking orders should go by sea). Sea freight suits large, non-urgent shipments without strict timing needs. For full pricing and comparison, see: https://www.junfengfast.com/air-vs-sea-shipping.html"
    },
    {
      "question": "What's changing under the new lithium battery air freight rules for the five ASEAN countries?",
      "answer": "Starting August 1, 2026, Vietnam, Thailand, Indonesia, Malaysia and the Philippines will simultaneously implement new lithium battery air freight rules, with three core changes: old-version UN38.3 test reports are fully invalidated, battery state of charge (SoC) must be at or below 30%, and electronic declarations must be verified online. Each country has additional requirements, so a complete set of declaration documents and packaging compliance must be prepared before shipping. Cross-border sellers exporting battery-powered goods to these five countries need to complete a compliance check before shipping. Details: https://www.junfengfast.com/asean-lithium-battery-air-rules.html"
    },
    {
      "question": "How should cross-border parcels be packed safely?",
      "answer": "The keys are choosing the right box, filling the gaps, and reinforcing by category: choose a box that matches the weight of the goods and doesn't exceed its load capacity; fill any empty space inside the box with bubble wrap or padding to prevent shifting and impact during transit; reinforce fragile items separately and consider wooden crating; treat liquids to prevent leakage (seal and wrap with absorbent material); battery-powered devices must meet air packaging requirements. Air and sea freight have different packaging requirements — sea freight, with more stacking layers, requires boxes with higher compression strength. Common mistakes include leaving empty space inside the box, sealing with only a single layer of tape, and packing fragile items together with heavy goods. For the complete guide, see: https://www.junfengfast.com/packaging-guide.html"
    },
    {
      "question": "What is the customs clearance process, and who is responsible for paying duty?",
      "answer": "Customs clearance is the required step where a parcel entering a country is declared and reviewed by that country's customs authority. DDP (Delivered Duty Paid) is the duty-paid model, where JunFeng pre-pays duty and VAT so the recipient pays nothing extra; DAP (Delivered At Place) is the non-duty-paid model, where the recipient pays duty themselves. The UK charges VAT (value-added tax), and Canada charges GST (goods and services tax). Common causes of inspection include vague item descriptions, unusual declared values, and counterfeit or sensitive goods. For the differences between DDP/DAP, common VAT/GST questions, and tips for handling inspections, see: https://www.junfengfast.com/customs-tax-guide.html"
    },
    {
      "question": "Are there any genuine customer reviews I can check?",
      "answer": "Yes, JunFeng's website has a Customer Cases page featuring genuine customer reviews for the UK, USA and Canada routes, covering shipping experiences, packing service, customs clearance feedback, and delivery timeliness records from international students, overseas Chinese communities, and cross-border sellers — a useful third-party reference for service quality. Details: https://www.junfengfast.com/customer-cases.html"
    },
    {
      "question": "When did the US $800 de minimis exemption end? Can it come back?",
      "answer": "In four stages: China/Hong Kong goods lost the exemption on 2 May 2025; all countries globally on 29 August 2025; the T86 simplified clearance channel was permanently closed on 2 May 2026; on 24 June 2026 CBP published a Federal Register rule (2026-12670) making the suspension of non-postal channels indefinite under formal regulation. Reversing it now requires an Act of Congress or a new executive order. Short-term restoration is considered very unlikely. Details: https://www.junfengfast.com/en/us-de-minimis-removal-impact.html"
    },
    {
      "question": "How much duty do I pay on packages shipped from China to the USA now?",
      "answer": "It depends on the channel. Express/commercial couriers (FedEx, UPS, DHL): full customs entry required, duties assessed by HS code. Postal channel (USPS/China Post): flat fee tiers of $80, $160 or $200 per item depending on the applicable IEEPA tariff rate; China/HK origin packages typically fall in the $200 tier. If the seller ships DDP (Delivered Duty Paid), duties are pre-paid and the recipient pays nothing extra on delivery. JunFeng's USA channels mostly operate on a DDP basis. Details: https://www.junfengfast.com/en/us-de-minimis-removal-impact.html"
    },
    {
      "question": "When will the UK £135 low-value import exemption be removed?",
      "answer": "The UK government announced the plan on 23 June 2026 and published a formal reform document on GOV.UK on 13 July 2026. The exemption will be removed by October 2028 at the latest. Until then, goods valued at £135 or below are still handled under current rules. Details: https://www.junfengfast.com/en/uk-low-value-import-removal-impact.html"
    },
    {
      "question": "Is JunFeng's UK shipping line DDP (duty-paid)?",
      "answer": "Yes. JunFeng's main UK express channels operate on a DDP basis, with duty and VAT already included in the all-in freight quote. Sellers can estimate the tax cost before dispatch, and recipients pay nothing extra on delivery. Details: https://www.junfengfast.com/en/uk-low-value-import-removal-impact.html"
    },
    {
      "question": "When did the EU remove the €150 low-value import exemption?",
      "answer": "The exemption was formally removed on 1 July 2026, abolishing the duty-free threshold that had existed for over 35 years. A transition period runs from 1 July 2026 to 1 July 2028, during which a flat transitional tariff of €3 per distinct product category applies. From July 2028, standard HS-code-based duty rates take over. Details: https://www.junfengfast.com/en/eu-low-value-import-removal-impact.html"
    },
    {
      "question": "What is the status of France's and Italy's own parcel taxes within the EU?",
      "answer": "France's €2-per-parcel tax launched on 1 March 2026 but was strategically paused on 1 July 2026 after volumes rerouted through Belgium and the Netherlands caused a roughly 90% drop in declared parcel volume. Italy's €2 administrative fee, originally planned for 1 January 2026, has been delayed three times and is now scheduled for 1 October 2026. Details: https://www.junfengfast.com/en/eu-low-value-import-removal-impact.html"
    },
    {
      "question": "Can I ship a power bank (portable charger) from China to the UK, USA or Canada?",
      "answer": "No. Standalone power banks (portable chargers) are IATA PI965 Class A dangerous goods and are strictly prohibited on all air cargo routes worldwide, regardless of capacity. This applies to all airlines and all destination countries. Devices with built-in non-removable batteries (phones, laptops) may be shipped via the PI966/PI967 channel, subject to the 2026 requirement that battery charge must not exceed 30% (SoC <= 30%). Details: https://www.junfengfast.com/en/prohibited-items.html"
    },
    {
      "question": "Can I ship perfume, cosmetics or aerosol products from China overseas?",
      "answer": "Perfume is prohibited on all air cargo channels regardless of destination - it contains high-concentration alcohol classified as a flammable liquid. Solid cosmetics (eyeshadow, pressed powder, lipstick) can ship via standard channels; liquid/cream skincare must go via a specialist sensitive goods channel. All aerosol/spray products (hairspray, sunscreen spray, insect repellent) are strictly prohibited without exception. Details: https://www.junfengfast.com/en/prohibited-items.html"
    }
  ]
}